Privacy Policy
Last Updated: 23rd Jan 2025
ARKANA SERVICES LIMITED (“we,” “us,” “our,” “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and interact with our services.
1. Company Information
- Company Name: ARKANA SERVICES LIMITED
- Company Registration Number: 16191253
- Registered Office Address: Suite 306, Keys Court Business Centre, Moseley Street, Birmingham, United Kingdom, B12 0RT
- Website: www.arkanaservices.co.uk
- Email: info@arkanaservices.co.uk
- Data Controller: For the purposes of the General Data Protection Regulation (GDPR), ARKANA SERVICES LIMITED is the data controller of your personal data.
2. Information We Collect
We may collect and process the following personal data about you:
2.1 Information You Provide to Us
- Contact Information: Name, email address, postal address, phone number, and other contact details.
- Account Information: Information provided when you register for an account, subscribe to our services, or request further assistance.
- Communication Data: Records of your correspondence with us, including inquiries and support requests.
2.2 Information We Collect Automatically
- Technical Data: IP address, browser type and version, time zone settings, operating system, and platform.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and browsing behavior.
2.3 Information from Third Parties
- Third-Party Sources: We may receive additional data from analytics providers, advertising networks, and search information providers.
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 To Provide and Improve Our Services
- Deliver the services you request.
- Manage user accounts and provide customer support.
- Enhance our website, products, and services based on feedback and user activity.
3.2 To Communicate with You
- Send important updates regarding your account or services.
- Respond to inquiries and support requests.
- Send marketing communications if you have opted in.
3.3 To Comply with Legal Obligations
- Meet legal and regulatory requirements.
- Prevent fraud and enhance security.
3.4 For Analytics and Marketing
- Analyze website traffic and user behavior to improve functionality.
- Deliver relevant advertisements where permitted by law.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
4.1 Consent
Where you have explicitly given consent for data processing, such as receiving marketing communications.
4.2 Contractual Necessity
To fulfill a contract with you or take steps before entering into a contract.
4.3 Legal Obligation
To comply with legal responsibilities and regulatory obligations.
4.4 Legitimate Interests
Where processing is necessary for the legitimate interests of ARKANA SERVICES LIMITED or a third party, provided your rights do not override these interests.
5. Sharing Your Information
We may share your personal data in the following circumstances:
5.1 Service Providers
Third-party providers who assist in operating our website, conducting our business, or delivering services.
5.2 Legal and Regulatory Authorities
We may disclose your information if required to comply with legal obligations, law enforcement, or regulatory authorities.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of ARKANA SERVICES LIMITED, your data may be transferred to the new owner.
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary to fulfill its intended purpose or as required by law. Once the retention period expires, we securely delete or anonymize your data.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
8.1 Right to Access
Request access to your personal data and receive a copy of the information we hold.
8.2 Right to Rectification
Request corrections to inaccurate or incomplete data.
8.3 Right to Erasure
Request deletion of your personal data under certain conditions.
8.4 Right to Restrict Processing
Request limited processing of your personal data under specific circumstances.
8.5 Right to Data Portability
Receive your personal data in a structured format and transfer it to another controller.
8.6 Right to Object
Object to data processing where we rely on legitimate interests as the legal basis.
8.7 Right to Withdraw Consent
Withdraw consent for data processing at any time where consent was previously given.
To exercise any of these rights, contact us using the details provided in Section 12 (Contact Information).
9. Cookies
Our website uses cookies and similar technologies to enhance your experience, analyze website usage, and support marketing efforts. You can manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where necessary, we will notify you via email. Please check back periodically for updates.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
ARKANA SERVICES LIMITED
Suite 306, Keys Court Business Centre,
Moseley Street,
Birmingham, United Kingdom, B12 0RT
Email: info@arkanaservices.co.uk
Website: www.arkanaservices.co.uk
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described.